Returns/Exchanges

Returns and cancellations for online orders are accepted under certain conditions. If there is a concern with your order please contact us within 5 days of delivery. Qualifying items must be shipped back within 7 days of delivery.

 

Requests for order cancellations must be made within 24 hours of purchase. 

 

We cannot accept exchanges.

 

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalized orders NOR items on sale.

 

Buyers are responsible for return shipping costs. We highly recommend that returns are also insured for the total value.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  A refund will be issued via the same method as the original payment once the returned item has been received in its original condition in the specified time frame.  

 

Custom Orders

Lefler DesignStudio welcomes custom design orders. We will work together to create a piece of jewelry unique to you. As such, there will be a $50 non-refundable design fee that will be applied to the total cost of the piece when purchased. All custom orders require a NON-REFUNDABLE down-payment of approximately half of the purchase price once we are ready to begin construction on your special piece of jewelry. The remaining balance will be paid prior to shipment.  Please note completed custom orders are non-returnable/non-refundable.  

Timeline

Because your custom piece is handmade, most designs can be made with your stone and/or size preference. Most orders will require a minimum of 2 to 4 weeks, depending on our current schedule, for completion. We will quote you a shipping window when we are ready to begin construction on your piece. Feel free to call or email with any questions about current timelines. We do our best to accommodate any deadlines, so please let us know if you have a need-by date.

Rush Orders

If you need your pieces faster than 4 weeks from the date of order, during certain times of the year this may incur a RUSH FEE dependent upon the complexity of the design and lead time. Rush Service may not always be available - please call or email to inquire as to our scheduling availability.

Shipping

All orders, unless requested otherwise, are shipped USPS and will include insurance.  Shipping charges will be determined upon completion of order and applied to the final payment due.

Payment

If you wish to pay with a check or money order, please place your order by calling or emailing. Orders will be held until all funds are cleared. We accept major credit cards (Visa, MasterCard and American Express) and are able to accept payments via PayPal and Squareup. 

Cancellations

Orders cancelled while the order is in process may be charged a cancellation fee of 15%. Orders cannot be cancelled if already shipped.  See section on Custom Orders for additional information.

Returns 

Because our jewelry is handcrafted to your specifications and colors, we regret that we cannot issue refunds for reasons other than defects in production.
If there is a problem with size, length, or if anything is not as you expected, please contact us within 24 hours of receipt, and we will do our best to correct the problem.

Sales Tax 

Sales tax is automatically applied to your order in accordance with North Carolina regulations. (Last updated on 01/01/2019) 

 


Warranty

All of our jewelry is guaranteed against defects in workmanship and materials for one year from the date of purchase. This includes loose stones, faulty soldering, and the like. If the need arises, any such repairs will be made for free during the warranty period. The warranty does not include normal wear and tear, or damage incurred from an accident, improper handling or storage. We do not cover strike damage, such as dropping. Any repairs after the warranty or due to damage or normal wear and tear will incur a fee.

Please see our Jewelry Care page for tips on how to protect your jewelry.


Damage

If your jewelry is received damaged, please notify us within 24 hours upon receipt, and retain all packing materials in case a claim must be filed with the carrier. DO NOT attempt to repair your jewelry yourself - doing so will void our warranty. 


Repair

Should your jewelry ever require any repair or cleaning, just let us know, and we'll go over the procedure for sending it in. Return shipping is charged for any repairs or maintenance beyond 30 days of purchase


Wholesale

Wholesale inquiries may be directed to Terri Lefler at terri@leflerdesign.com