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Returns and cancellations for online orders are accepted under certain conditions. If there is a concern with your order please contact us within 5 days of delivery. Qualifying items must be shipped back within 7 days of delivery.
Never wear jewelry in chlorinated water or when working with household chemicals. These chemicals can react with the metal, stones/pearls and/or degrade solder joints. Chlorine, especially at high temperatures, can permanently damage or discolor your gold jewelry. Avoid dents and scratches by removing jewelry, especially rings and bracelets, when doing rough work or working with chemicals, including household cleaning chemicals. Chemicals can ruin finishes, solder joints and damage stones and pearls. Remove jewelry before showering. Soap can cause a film to form, making it appear dull and dingy. Avoid dip cleaners for jewelry with gemstones/pearls or pieces with a patina. It is also recommended that ultrasonic cleaners, steamers and other at home cleaning chemicals be avoided. Routinely wiped down with a polishing cloth designed for silver use such as Goddard’s Silver Polishing Cloths and/or cleaning with diluted mild soap in warm water. Proper care of your jewelry is essential to maintain its integrity and condition. Please follow these recommendations to protect your fine jewelry.